Glo Aesthetics Geelong is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au

WHAT PERSONAL INFORMATION DO WE COLLECT?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone numbers. This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via our website gloaesthetics.au, from media and publications, from other publicly available sources, and from cookies and from third parties, including our booking and client manager software provider Timely Ltd. We don’t guarantee website links or policy of authorised third parties.Technical information may also be collected automatically, including without limitation the Internet protocol (IP) address used to connect your computer or device to the Internet, details of your visit to our website, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

We may work with third parties (for example: business partners; sub-contractors in technical; payment; delivery services; advertising networks; analytics providers; search information providers; credit reference agencies and fraud prevention service providers) and may receive information about you from them.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

MARKETING AND COMMUNICATIONS

You may have the opportunity to subscribe to certain areas of the website and marketing lists. For instance you may wish to receive a newsletter or other marketing information (by email or direct mail) or enter competitions. In these circumstances we may ask for additional information, such as your age, occupation, interests, etc. We will also treat this information as “personal information,” as described in this policy. This will help us to target our marketing in a way we feel would be of specific interest to you.

USE OF ANALYTICS AND TARGETED ADVERTISING TOOLS

In order to better serve our website, visitors and customers, we may use Google Analytics features (more information about these features can be found google.com/policies/privacy/partners) You can opt-out of the Google Analytics features and customise Google Display Network ads using the Ad Settings. As an added privacy measure, you can download and use the Google Analytics opt-out browser add-on. 

SENSITIVE INFORMATION

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent, or where required or authorised by law.

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THIRD PARTIES

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

DISCLOSURE OF PERSONAL INFORMATION

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

SECURITY OF PERSONAL INFORMATION

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

ACCESS TO YOUR PERSONAL INFORMATION

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Glo Aesthetics Geelong will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.

MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION

It is an important to us that your Personal Information is up to date. We  will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

POLICY UPDATES

This Policy may change from time to time and is available on our website.

PRIVACY POLICY COMPLAINTS AND ENQUIRIES

If you have any queries or complaints about our Privacy Policy please contact us in writing at: drtracey@gloaesthetics.au

Thank you, Dr Tracey.

A LEGAL DISCLAIMER